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D365 Customer Voice Additional Responses
Hello, I’m hoping someone can help me with a query I have regarding D365 Customer Voice. I’m aware the standalone SKU was retired from 1st October 2023. D365 is now included with select D...
Hi All,
After receiving this question from one of our partners, I have found that the add-on is still available:
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Hi French6891
I see that you're asking about additional responses, but I'm not fully clear on your ask. Would you mind clarifying please?
Standing by.
Regards,
Microsoft CSP Licensing Concierge
Are D365 Customer Voice 'Additional Response' licenses still available to purchase?
These packs added on 1k of extra responses per license.
As described in the MS documentation:
One additional license, Dynamics 365 Customer Voice Addl Responses, costs $100 and allows you to receive 1,000 responses per month at a tenant level. This means that everyone in the tenant can use a total of 1,000 responses. You can purchase the licenses in bundles of $100 as required. So if you purchase one Dynamics 365 Customer Voice Addl Responses license (for a bill amount of $1,200), you'll get 12,000 responses (12 × 1,000) annually. If you purchase two licenses of $100 each per month for a year (for a bill amount of $2,400), you'll get 24,000 responses (12 × 2,000) annually.
I can no longer find these on my price files and when asking my product team they have looked into the Microsoft Master Price File and can't see these.
Please advise.
Thanks
Thank you for clarifying.
A tenant with select Dynamics 365 enterprise products has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has). If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- We are a CSP and can confirm that the Customer Voice Addin has been removed from the Microsoft price list. What has replaced it? I am not seeing a way to add more than the base allocation of 2000 responses.
Hi SusanGuy56
The removal of Customer Voice has been discussed at length on the following previous postm (note that the post is two pages, so don't forget to scroll to pg.2)
D365 Customer Voice End of Sale - Microsoft Community Hub
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Hello,
I appreciate the response.
Just to clarify, this point 'If the free responses are exhausted, you can purchase additional responses by contacting Microsoft Support - Purchase Dynamics 365 Customer Voice and additional license | Microsoft Learn'.
Is this only available to purchase direct through Microsoft OR is this also available for purchase through the channel Disti/CSP?
Kind regardsHi French6891
First, I'd like to say that the term "free" is a poor choice of words...I should've said "included"
My understanding is that per the Microsoft Customer Agreement, you have three ways to purchase:
- Through a partner - As a Partner, once you're signed into Partner Center, you should use the Offer Matrix to guide you through the purchasing process.
- Self-serving via the Microsoft website - Pricing | Microsoft Dynamics 365
- Direct from a Microsoft salesperson - Dynamics 365 l Contact Me (microsoft.com)
Hope this helps!
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
