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D365 Customer Voice End of Sale
Hello. There's a September 2023 licensing deck floating around out there from MSFT saying that Customer Voice will be end of sale as of 10/1. This is not documented anywhere else and I'd ve...
Hi blakecheek
Thank you for your patience.
I did not have visibility to the September licensing deck, so my apologies for my previous response.
Yes, you are correct...I've researched and can confirm that effective October 1, Customer Voice will be removed from the price list & will become a lead status SKU until further notice. Existing users will still be able to use this product, so it's considered deprecated as far as my understanding goes.
More information on a replacement or comparable product may be provided in the months to come.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
blakecheek if my last reply answers your question, please remember to accept as the solution for others to utilize.
Thanks Blake!
Regards,
Microsoft CSP Licensing Concierge
If, since October 1st Customer voice is a license that cannot be sold independently, which licensing will replace it? Will it be possible to renew it for customers who already have it?
Hi Maholy
As mentioned above, this is now a Lead Status SKU.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Can you dig up the FAQ *** UPDATE: I've removed the link to the internal document - Licensing Conciergfe *** which is referred to? Not very practical to refer to a Microsoft internal document in a deck meant for partners......
If you have access to the licensing deck (not the guide, but the deck) within PSBC, that's where I found the info originally.
In the October 2023 licensing guide, the changelog just says that the standalone offer was removed.
Given that it is end-of-sale new, it seems that those who have CV use rights within their D365 product can still use the product until further notice.
I think we're still all wondering what will supplant it, if anything. End users can still use Forms but that may or may not meet the needs of someone would have benefitted more from Forms Pro (aka Customer Voice). I guess we'll all wait and see if there are future changes.
- Hi LicensingConcierge1
thank you for your prompt reply, but no, could you explain me what is this type of SKU?
thank you and greetings
