Forum Discussion
Can't get Exchange inbox to sync on Android Outlook app
I have been dealing with this issue for a year. I am an IT Tech and I cannot get my email to sync on my phone and the other techs can't figure it out either. I downloaded the Outlook app on my phone and set my work account up manually (adding server and domain name, etc) and by choosing Exchange. But the inbox will not sync. I tried it on my wife's phone as well but it also will not sync the inbox so I have a feeling that there is something wrong with my account. My coworker logged into his account on my phone and his inbox immediately synced, so I don't think it is an issue with my phone but possibly an issue with my account. I even deleted my email account in the EAC and created a new one but I am having the same problem. My organization uses Exchange 2013.
Things I have tried on my phone- restarting phone, changing settings in the Android Outlook settings: battery is set to unrestricted, "allow data usage while data saver is on" is set to on, and turning off "remove permissions if app is unused".
Is there a setting in either the Microsoft 365 admin center or the Exchange admin center that I need to change?
2 Replies
If your mailbox is in Exchange Online, you should use the Microsoft 365 option when setting up the account in the app initially.
When you're mailbox is on-prem on Exchange 2013, maybe check if your device is in Quarantine.
If other users can connect to their mailbox on your device, I would suggest checking the Remote Connectivity Analyzer for ActiveSync issues with your account.
Also, make sure your own account is not a Domain Admin or Enterprise Admin.
Re-add the Exchange account, then connect and switch to a stable network type, then restart the computer and the Outlook application, update Outlook to the latest version, and make sure that the organization's Exchange server is running normally.
