Forum Discussion
Add-in warning / "currently upgrading"
Hi All -- I'm enjoying my test/experiment with Viva Sales (Preview) + D365 integration in Outlook. I appreciate the modern/streamlined experience.
This week I got a notice that the plugin was being upgraded and I'm seeing across multiple machines the same error --
"Add-in Warning
This add-in is currently upgrading. Please close the current message or appointment, and re-open in a few moments."
1) I try closing and reopening, with no improvemnet
2) I've reproduced the problem on multiple machines (only 1 user account though)
3) The warning task pane for the warning is a separate pane than the Viva Sales (Preview) pane. Meaning, in my interface I have the email being drafted, a viva sales pane, and the add-in warning pane.
4) I've approved & re-approved the add-in via the app installer site (I forget its exact name).
Curious if anyone is seeing this and/or has resolved it.
11 Replies
AllenMathiasMicrosoft
js_multi You should never have to worry about the upgrades we do under the hood. Can you please share a screenshot and/or network logs with us? Please share those details via DM.
AllenMathiasThanks for the response. I'll get in touch via DM with the screen shot. Cheers!
js_multi Did you ever get a resolution to this? I have the problem now and have tried restarting Outlook, my laptop, etc.
- Rafi_RaboHi, we're glad you're enjoying Viva Sales so far! Currently, our team is investigating this issue, and we will be in touch with you shortly.
- I guess... I should have also been explicit to say that (1) the warning is persisting even after open/closing Outlook, (2) signing-in / signing-out of Viva, and (3) it's just annoying to have to keep closing the window so I can write the email. 🙂
