Frontline Fridays Session 2: Driving successful adoption and delivering value for frontline workers
Empowering frontline workers isn’t just a business priority — it’s a strategic imperative. With the rapid acceleration of digital transformation across industries, organizations are reimagining how they connect, support, and elevate experiences for frontline employees. At Microsoft, we’ve had the privilege of working in deep partnership with hundreds of customers and millions of frontline employees in retail, manufacturing, healthcare, and other industries to unlock the full potential of their frontline workforce through Microsoft 365. Join us for an interactive session built on real-world learnings and insights to explore guidance on crafting a strategy that’s practical, people-first, and, most importantly, generates the results you care about most. REGISTER HERE FOR ALL FUTURE SESSIONS: Empowering frontline success Session 2: June 12, 6:00 - 7:30 PM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 2: June 13, 9:00 - 10:30 AM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Why this session matters Frontline employees are often the first to engage with customers, products, and services, yet they are too often the last to benefit from modern digital tools. This session will distill learnings from hundreds of customer and partner engagements to provide a blueprint for driving meaningful impact across your frontline operations. What sets this experience apart is its practical, people-first approach. It’s about how to plan for solving real problems to unlock measurable value through the right combination of strategy, purposeful technology, and user adoption. We’ll talk about how to balance getting initial value realization quickly against the literally limitless scenarios that you could enable. What to expect This isn’t your typical webinar, bring your questions and ideas based on your own experience! We’ll explore strategies together through discussion, live Q&A, polls, and ideation activities. We’re confident you’ll walk away with tangible ways to enhance and optimize your frontline strategy right away. The session has been carefully designed to ensure relevance, engagement, and key takeaways in 4 areas: User-centered solutioning: Every digital investment starts with the frontline employee in mind (or at least it should!). We’ll explore common challenges and goals as well as how Microsoft 365 can help meet them to help ensure you are delivering value for both your employees and your bottom line. We’ll share best practices for delivering inclusive, intuitive, and impactful solutions. Common starting points and critical considerations:No two organizations are alike; however, we see common patterns that inform how to get started with transformative experiences for frontline employees. We’ll discuss common starting points and unpack critical considerations, both technical and non-technical, that can inform your implementation and adoption strategy. You’ll get actionable recommendations based on your business drivers and frontline context. Adoption at scale: To get the most out of your investment, your employees need to use it. We’ll cover key elements to ensure adoption is happening and ways to leverage M365 capabilities to actually enable it. Success stories: Learn from real-world examples of organizations delivering experiences that solve problems and bring value. We'll share common mistakes we see customers make so you can avoid them in your own organization. When we're done, you'll have: A framework to define problem statements and build scalable frontline solutions Best practices for technology integration and user engagement Inspiration from successful transformations across industries Insights into tailoring your adoption strategy for maximum impact Ready to Reimagine Your Frontline Workforce? Whether you’re just getting started or looking to elevate your frontline transformation, this session will equip you with the tools, insights, and inspiration to help you go from the Art of the Possible to the Art of the Practical. Don’t miss this opportunity to gain valuable insights, practical recommendations, and actionable strategies you can start implementing right away. Business Decision Makers, IT Pros, and Change Managers welcome! We look forward to seeing you. REGISTER HERE: Empowering frontline successFrontline Fridays Session 1: Deploying Microsoft Frontline Solutions - Best Practices and Strategies
In today's fast-paced business environment, frontline workers play a crucial role in ensuring operational efficiency and customer satisfaction. Microsoft Frontline Solutions offer a comprehensive suite of tools designed to empower these workers, streamline processes, and enhance productivity. This blog gives you a sneak peek into the first session of Microsoft Frontline Fridays - "Deploying Microsoft Frontline Solutions - Best Practices and Strategies", highlighting key insights and actionable strategies. REGISTER HERE FOR ALL FUTURE SESSIONS: Deploying Microsoft Frontline Solutions - Best Practices and Strategies Session 1: May 29, 6:00 - 7:30 PM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 1: May 30, 9:00 - 10:30 AM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Introduction to Frontline Fridays Frontline Fridays is a series of expert-led sessions aimed at providing clarity on Microsoft's suite of tools for frontline workers. These sessions address common customer challenges, define use cases, and share resources to help organizations launch, adopt, and support their employees effectively. An overview of this session The session "Deploying Microsoft Frontline Solutions - Best Practices and Strategies" is structured to provide a comprehensive overview of Microsoft's tools for frontline workers, along with practical deployment strategies and best practices. Here's a summary of the session: Introduction: The session begins with an introduction to Frontline Fridays; a series of expert-led sessions aimed at providing clarity on Microsoft's suite of tools for frontline workers. Overview of Microsoft Frontline Solutions: This section covers the key components of Microsoft Frontline Solutions. Example Customer (Woodgrove Grocery): The session uses Woodgrove Grocery as a practical example to illustrate the deployment of Microsoft Frontline Solutions. It discusses the current state of their tools and systems, and the desired business value from the deployment. IT Deployment: This section provides detailed information on identity provisioning, device management, and Teams deployment, including demos and screenshots. Next Steps and Call to Action: The session concludes with next steps and a call to action. Throughout the session, there are various demos, screenshots, and practical examples to help attendees understand the deployment process and the benefits of Microsoft Frontline Solutions. REGISTER HERE: Deploying Microsoft Frontline Solutions - Best Practices and StrategiesIntroducing Microsoft Frontline Fridays: Your Guide to empowering frontline workers
Are you ready to enhance the way your frontline workforce operates with Microsoft's suite of tools? Join us for Microsoft Frontline Fridays, a series of expert-led sessions designed to help organizations maximize productivity, security, and efficiency for frontline employees. Check out our full series schedule below and register now: Session 1: May 29, 6:00 - 7:30 PM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 1: May 30, 9:00 - 10:30 AM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 2: June 12, 6:00 - 7:30 PM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 2: June 13, 9:00 - 10:30 AM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 3: June 26, 6:00 - 7:30 PM Pacific (UTC-7): Streamlining Operational and Corporate Communication (Register Here) Session 3: June 27, 9:00 - 10:30 AM Pacific (UTC-7): Streamlining Operational and Corporate Communication (Register Here) Session 4: July 10, 6:00 - 7:30 PM Pacific (UTC-7): Optimizing Operational Efficiency - How to do more with less, at scale (Register Here) Session 4: July 11, 9:00 - 10:30 AM Pacific (UTC-7): Optimizing Operational Efficiency - How to do more with less, at scale (Register Here) Session 5: July 24, 6:00 - 7:30 PM Pacific (UTC-7): Turbocharging your Employee Home Experience through Customization (Register Here) Session 5: July 25, 9:00 - 10:30 AM Pacific (UTC-7): Turbocharging your Employee Home Experience through Customization (Register Here) Session 6: August 7, 6:00 - 7:30 PM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Session 6: August 8, 9:00 - 10:30 AM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Why attend Microsoft Frontline Fridays? This series is tailored for organizations looking to explore or optimize their use of Microsoft’s frontline solutions. Key benefits include: Comprehensive Insights: Gain an in-depth understanding of Microsoft’s solutions for frontline workers. Expert Guidance: Learn best practices from Microsoft specialists to maximize the impact of these tools. Interactive Q&A: Get real-time answers from product experts to address your specific challenges. Hands-On Experience: Participate in live demos and interactive activities to build confidence with the platform. What to expect These engaging sessions will provide expert insights, interactive learning, and practical resources to help you deploy and optimize Microsoft’s frontline solutions. Recordings and materials will be shared after each session, and you can choose to attend all or just the ones that interest you. Session Schedule: 1. Microsoft Frontline Solutions: Overview & Deployment Best Practices and Strategies Learn what Microsoft has to offer in the frontline space and how to successfully deploy Microsoft’s frontline solutions with a structured approach. This session covers planning, pilot deployment, environment setup, and app set up to ensure a smooth rollout. Also, learn how to protect frontline workers and organizational data with identity management, secure access controls, device management and secure & compliant solutions that lay the foundation for your tailored frontline environments. 2. Driving successful adoption & delivering value for frontline employees Whether you are shifting from an existing employee engagement solution to Microsoft 365 or expanding M365 experiences to new frontline users or scenarios, managing change in how employees get work done can be the most challenging aspect of technology implementations. In this session, we'll discuss best practices and key considerations related to enabling faster, more successful end user adoption to help your organization get the most from your investments. We'll share real-world learnings and patterns of success based on direct engagement with hundreds of customers across every industry (and we expect we'll learn new things from you too!). 3. Streamlining Operational and Corporate Communication Discover how Teams supports both top-down communications—like community announcements and leadership updates—and local frontline coordination using tools like chat, channels and Walkie Talkie, keeping everyone connected in real time without relying on non-compliant consumer apps. 4. Optimizing Operational Efficiency - How to do more with less, at scale Discover how Microsoft's Frontline solutions can help meaningfully re-engineer your existing business processes to be more efficient, easier to use, and measurable for a digital first and emerging AI world. Learn about everything from off-the-shelf schedule and task management to learning in the flow of work, along with integrating with third party systems of record like your workforce management, inventory and ticketing systems. 5. Turbocharging your Employee Home Experience through Customization Explore rich integrations with third party applications, unique and complex task flows, and home-grown apps, all presented in a single pane of glass. 6. Adding agents to your workforce: Transforming frontline efficiency with AI Learn about how to leverage Microsoft Copilot Chat and agents to optimize frontline workflows - such as relevant, reliable information retrieval, automating repetitive tasks and orchestrating multi-step actions. By participating in Microsoft Frontline Fridays, you’ll gain the tools and insights needed to empower your frontline workforce, enhance efficiency, and secure business operations. Register for the session here.
Teams Frontline Customer Office Hours: Chat with the Engineering Team – Weekly!
Do you have questions about deploying and using Teams for your frontline workers? Are you looking for ways to simplify everyday management and boost productivity? We’re the engineering team behind Microsoft Teams for Frontline, and we’re here to support you every step of the way. Our mission is to empower your workforce with tools that streamline communication and enhance operational efficiency. Join us during our Weekly Office Hours for real-time answers, best practices, and expert guidance on making the most of Teams for your frontline teams. Who is this for? This session is perfect for IT admins, managers, and anyone responsible for deploying or managing Microsoft Teams for their frontline workers. Whether you're: Deploying Teams for the first time or scaling deployments for your frontline workers Maximizing productivity with Teams tools and apps Integrating Teams into daily processes to create seamless workflows Optimizing existing setups to reduce complexity and improve efficiency What to Expect Real-Time Guidance: Ask us anything about managing and using Teams for your frontline workers. Best Practices & Tips: Learn how to streamline deployment, scale effectively, and integrate Teams into everyday processes. Productivity Insights: Discover new ways to enhance individual and team productivity with Teams. Feature Updates: Stay informed about new features and share your frontline scenarios with us. Office Hours Details: 📅 Date: Every Wednesday 🕒 Time: 9:00 am - 9:30 am PST 📍 Location: Online (Teams Meeting) 🔗 Join Here: Teams Frontline Customer Office Hours Bring your questions, challenges, and scenarios - we're here to help!
Coming soon to Shifts: Create open shifts across locations
We’re excited to announce that open shifts across locations in Shifts for Microsoft Teams will soon be available in public preview. This feature enhances flexibility and efficiency for frontline managers and workers, helping businesses manage staffing better while giving employees more control over their schedules.Deploy and manage Shifts to your Frontline teams in Teams Admin Center
Schedule and shift management are a foundational driver of productivity for frontline workforces. Shifts app offers a simple and effective way for managers and workers to manage their schedules with Microsoft Teams. Previously, IT admins did not have the ability to control and standardize schedule management across frontline locations: only frontline managers managed both the set up and deployment of Shifts across their workforce.Control your frontline managers permissions in Microsoft Shifts
Frontline managers have control, on a team-level, over the capabilities offered in Microsoft Shifts. However, until now, Admins couldn’t determine which capabilities could be modified in Microsoft Shifts by frontline managers. With our latest Graph API release, now in Public Preview (beta version), Admins will be able to choose whether frontline managers can modify the following capabilities for their teams in Shifts.Microsoft Teams Phone empowers frontline workers with smart and reliable communication
Teams Phone is a cloud calling solution that equips your entire workforce with flexible, reliable, and smart calling capabilities, all within Microsoft Teams. Earlier this month, we introduced a new Teams Phone for Frontline Workers offer1 that enables frontline workers to securely communicate with customers, colleagues, or suppliers in Teams.Understand Microsoft Shifts settings as an end-user
Frontline managers have gained greater control, on a team-level, over the capabilities offered in Microsoft Shifts. With the latest releases now available on the Shifts settings page, we have made updates to improve the end-user experience for frontline manager and workers.
Explore the Latest Innovations for your Retail Workers with Microsoft Teams
As we ring in the start of 2024, we’re gearing up to showcase a host of new innovations across Microsoft Teams at the annual National Retail Federation (NRF) conference, taking place January 14th – January 16th in New York City. We’re announcing new solutions designed to enable store teams to efficiently meet customers’ expectations and improve the retail experience in this new era of AI.
